The Top 10 Customer Service Jobs
There are several employment opportunities available for people interested in a career in customer service. These jobs are accessible in almost every sector. Call centres, brick-and-mortar and online merchants, credit card firms and agencies, insurance businesses, and financial institutions are among the top employers.
Nearly 3 million individuals worked in customer service positions in 2020, working with consumers to resolve complaints, process purchases, and answer inquiries.
You will deal with consumers in a customer service role to give information, address complaints, and process orders.
Qualifications & Customer Service Skills
A good candidate for a job in customer service should be good at problem-solving, recording information, resolving disputes, evaluating information, creating connections, and multitasking.
Most customer service jobs or customer service careers demand a high school diploma and computer experience. Many businesses will provide on-the-job training. In many circumstances, prospects for work development and progress may not need more schooling or training.
A college degree or experience is often essential for managerial jobs, as are outstanding communication skills and client focus.
Careers in Customer Service
There are several work opportunities available if you have the necessary skill set and a willingness to serve others.
Many customer service careers are entry-level, with opportunities for advancement to supervisory and managerial positions.
For some customer service jobs, depending on the position and the company, you may be able to work remotely. It is a benefit in most occupations to be able to work flexible day, evening and weekend hours.
Top 10 Customer Service Jobs
Here are some common customer service jobs and what they pay:
1. Call Center Agent
As a call centre agent, you can work at a virtual call centre from home or work inside a call centre. Customers’ phone or email enquiries will be handled by you, regardless of location. Depending on the job, you’ll place orders, respond to and handle customer issues, or make appointments. Call centre staff are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
Income: The typical yearly salary for a contact centre representative is $27,664.5, according to PayScale.
2. Client Relations Associate
Client relations staff build and maintain relationships with their organisation’s most important customers. This is a hands-on position working with assigned clients to make sure that they are satisfied with the company’s services and products. Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to make sure customer needs are met.
Income: According to Glassdoor, the average annual salary for a client relations associate is $48,305.6
3. Client Services Coordinator
Client services coordinators are responsible for ensuring tasks are completed. They may handle order processing, setting up and coordinating services, tracking deliveries and installations, and resolving customer issues. This job requires solid phone skills and the ability to juggle several tasks simultaneously.
Income: The average annual salary for a client services coordinator is $44,040, according to PayScale.
4. Concierge
If you are interested in assisting customers and are knowledgeable about hotels, restaurants, transportation, and any other information that can facilitate and enhance the customer experience, you may do well as a concierge. Many hotels have concierges on staff who book reservations, suggest activities and arrange transportation for guests. Virtual concierges do many of the same tasks, either on the phone or online through a messaging system or email.
Income: Glassdoor reports that the average annual salary for a concierge is $34,023.8
5. Technical Support Representative
If you have solid technical skills; product-specific software, application, or hardware skills; and the ability to troubleshoot, solve problems, and deal well with people, consider a tech support role. This in-demand job may require a college degree, certification, or training. This job may be done remotely.
Income: According to PayScale, the average annual salary of a technical support representative is $35,027.13
6. Customer Service Representative
A customer service representative (CSR) is the catch-all job title for many different roles in customer service. Customer service representatives interact with customers to process orders, provide information about an organisation’s products and services, and resolve issues.
Almost every organisation provides some level of customer service, so CSR is a common job role.
Note, however, that the Bureau of Labor Statistics (BLS) expects these jobs to decline in number over the next decade due to increased automation. The BLS forecasts that the occupation will decline 1% between 2020 and 2021.
Income: According to the Bureau of Labor Statistics, the median annual salary for a customer service representative is $35,830.2
7. Member Services Specialist
Member services specialists provide a high level of customer care to members. For example, you may be serving an elite credit card holder or a client of a bank or an insurance company. This job entails answering questions, providing services, and explaining benefits to members. Work hours and salary vary, depending on your employer.
Income: Base pay for a member service specialist averages $35,185 per year, according to Glassdoor.
8. Patient Care Coordinator
Patient care coordinators work for doctors’ offices, hospitals, medical centres, rehabilitation centres, health care agencies, and insurance companies. They schedule appointments, get preapprovals from insurance companies, and arrange services and procedures. For most positions, you’ll need to be familiar with medical terminology, and the job may require prior experience in a healthcare setting.
Income: A patient care coordinator earn an average annual salary of $43,120, as per Glassdoor.
9. Social Media Customer Care Associate
A social media customer care associate handles tweets and Facebook posts from dissatisfied customers. This role involves monitoring an organisation’s social media accounts, responding to inquiries, resolving issues, and escalating problems to a manager when necessary.
Income: Glassdoor estimates that the average annual salary for a social media customer care associate is $34,482.12.
10. Front Desk Associate or Receptionist
If you have strong interpersonal skills and the ability to handle in-person and phone communications, a front desk position is a good job option. In a corporate setting, you will likely work a 40-hour week. A position at a hotel, resort or another hospitality facility will probably require additional hours working nights, weekends, and holidays.
Income: A receptionist earns a median annual salary of $31,110, per the Bureau of Labor Statistics.
